Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.Monitor environmental conditions in order to secure protected health information.Maintain compliance with Personnel policies and procedures.Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.Maintain regular and consistent attendance at work.Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.Work independently and responsible for timely completion of assigned functions.Interacts with patients, families, visitors and team members in a positive and supportive manner with sensitivity to cultural differences.Demonstrates effective and caring communication skills and telephone techniques and etiquette.Collaborates with appropriate support services to ensure the environment is clean and welcoming.Open and/or close the clinic following specified guidelines of individual clinic.Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.Assist with proactive charge capture along with billing accuracy for providers and patients. Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.Individuals will be responsible for helping deliver timely and accurate information to ensure a positive patient experience. MyUnityPoint, text, etc.) with the highest level of service and professionalism, while remaining compliant with regulations and documented processes. Support all digital communication to patients (e.g.Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Answer telephone calls in a clear, courteous, caring, calm and professional manner.Consults with members of the healthcare team and provides updates and other information to patients and families.
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